Publisher: Random House Audio; Abridged edition
ISBN: 0739309536
Language: English
Formats: Hardcover,Paperback,Audio CD, Abridged, Audiobook, CD,Unknown Binding,
Category: Books,Business & Money,Small Business & Entrepreneurship, FREE Shipping,
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. Download Link Raving Fans
This book is written in "parable" or story telling format and is different to read for most people. If you have read the best seller One Minute Manager or Leadership and the One Minute Manager it is written in comparable form. I have read both of the prior books.
First off, the book basically talks about customer service (vs. goal setting & reward/punishment in the one minute manager) and how companies need to offer exemplary service to create Raving Fans, as the authors title it. I was simply hoping to get one good idea/thought out of the book and I did. It was EXCEPTIONALLY easy to read, as I read the 132 pages in about 2.5 - 3 hours total. The book has a lot of dead space and big font so you aren't getting tons of "filler." The authors try to focus on one business issue and address it succinctly.
This book is good and bad depending on what you expect to get out of it.
It is good because (1) anyone can read this book (2) customer service is horrible in today's environment so it is timely (3) The book provides great illustrations and (4) The authors get the point across.
Having said that, they never talk about the business implications of what the characters do. They say that customers love their service or product but they negate to talk about the cost implications. Business is about making money, not being loved by everyone. I love great service and all the frills but, at the end of the day, I have to make it worth the investment to the business owner.
Yes, our economy is very much about selling an experience to someone, but there are cost implications to having carpeted floors in grocery stores and full service gas stations that don't price their gas more expensively.
First off, the book basically talks about customer service (vs. goal setting & reward/punishment in the one minute manager) and how companies need to offer exemplary service to create Raving Fans, as the authors title it. I was simply hoping to get one good idea/thought out of the book and I did. It was EXCEPTIONALLY easy to read, as I read the 132 pages in about 2.5 - 3 hours total. The book has a lot of dead space and big font so you aren't getting tons of "filler." The authors try to focus on one business issue and address it succinctly.
This book is good and bad depending on what you expect to get out of it.
It is good because (1) anyone can read this book (2) customer service is horrible in today's environment so it is timely (3) The book provides great illustrations and (4) The authors get the point across.
Having said that, they never talk about the business implications of what the characters do. They say that customers love their service or product but they negate to talk about the cost implications. Business is about making money, not being loved by everyone. I love great service and all the frills but, at the end of the day, I have to make it worth the investment to the business owner.
Yes, our economy is very much about selling an experience to someone, but there are cost implications to having carpeted floors in grocery stores and full service gas stations that don't price their gas more expensively.
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101 Quick Tips
Thismeans anyone receiving anemailwith animage in it hasto either preapprove the sender,orright clickthe blank box with the red xwhere the image shouldbe, to allow itto download. In this busy world welivein, unless someoneis a raving fan ...
PUSHing Profits
When your app is ready to go, will you have people anxious to download it? Don't wait until that ... Give them special offers, information, and tips so they welcome your pushes, and you'll nurture a subscriber into a loyal, raving fan! Define Your ...
Pay No Attention to that Man Behind the Curtain
We can download music from a popular dance show or even make a request. ... They become a “raving fan,” willing to show off their iPhone to everyone, or proclaim to their Facebook friends that the best part of their day is the iced latté they ...
Power Stories
Download the templates, followthe instructions, emulate the examples. Connect the dots ... You want stories people will relate to, stories they are going to share, stories that build your business, convert sales and nurturealegionof raving fans.
Idea to App
If you find people who are interested in your app and get to betatest for free, then they will download your app when it is ... sorts of active and engaged users are a wonderful asset to your growing app company, and can turn into raving fans.
Mistakes Authors Make
... with the event promoter's permission, during their talk to send an ebook, valuable list or an audio download that supports the talk to the audience after the talk is over. ... The way you over deliver as a speaker ensures you create raving fans.
How to Write a Nonfiction Book
But if you consistently give readers something of interest they can use, they may become followers and raving fans. What are the top ten great blogs ... Go to each website, and download guidelines for submission. The questions you must ...
Rock to Riches
Or maybe it was a 3 Doors Down or Puddle of Mudd download in 2004. Regardless, the connection was made through the amazing product you were experiencing. Bands and ... watch what's going on around you, especially RAVING FANS 131.
Computerworld
We quickly become raving fans when somebody surprises us by treating us well. ... can use the company's parametric search engine to find the components that meet his specs, get pricing information and even download detailed drawings.
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